In this session, successful CAS pioneers will share what their practices look like, and the key factors to keep in mind for those looking to start a new practice, or aiming to take their current one to the next level.

Understanding how to integrate the right technology into the right services offerings and internal processes will make all the difference for a CAS practice.

For all the importance of tech to a strong CAS offering, getting the people right matters, too – whether in terms of creating strong engagement teams, or building the right roster of clients.